Proficient with Windows Server operating systems and previous experience with various distributions of Linux.

Python, PowerShell, VBScript, JavaScript, HTML, and CSS

Experience with CI/CD pipelines and GitHub actions.

Azure, Active Directory, Microsoft Exchange, SCCM, Intune, and VMWare Hypervisor.

Experience with DHCP and DNS administration.

Network configuration and troubleshooting, TCP/IP computers, switches, routers, VPN, VoIP devices.

SQL, PowerBI, and advanced skill using Excel

Indiana Farm Bureau Insurance

Endpoint Support Specialist • February 2022 - Present

Azure endpoint management.

Adobe product suite administration.

Escalation point for helpdesk issues related to organization endpoints.

New technology deployment.

Genesys

Technical Support Engineer• September 2021 - February 2022

Supported Genesys Cloud telephony platform for customers.

Performed complex product troubleshooting and remediation when needed.

Worked alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers.

Envigo

Desktop Support Analyst • October 2017 - September 2021

File server and print server administration.

DHCP administration.

O365 suite administration.

Active Directory administration.

Airwatch MDM administration.

Escalation point for helpdesk issues unresolvable by frontline support.

Researched and deployed new technology.

Stood up, configured endpoints and prepared them for users.

Provided mentoring and other subject matter expert knowledge sharing to peer team members.

Netfor

Deskside Support Technician• October 2016 - October 2017

Provided the IT helpdesk and infrastructure teams with assistance and problem resolution.

Performed maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management.

Configured and deployed IT equipment to end users.

Technical Writer• February 2016 - October 2016

Performed as a writer for technical documentation, user manuals, and training literature for Netfor's Tier 1 call center.

Applied specific functional knowledge, working and industry knowledge to develop and contribute solutions to a variety of problems of moderate scope and complexity.

Shift supervisor• August 2015 - February 2016

Provided procedural help and mentoring, triaged incoming calls, and handled high priority tickets and escalations.

Indiana Department of Corrections

Correctional Officer• April 2012 - August 2015

Supervised and secured state convicted offenders in maximum security penitentiaries, ensured said offenders remained in custody.

Enforced rules and regulations governing facility security, inmate conduct, and inmate accountability.

Broke up physical confrontations and protected inmates and fellow officers from harm.

Performed as an officer in charge of disciplinary segregation, death row, protective custody, and general population housing units. Supervised fellow officers in their duties to maintain safety and security.

Member of first responder team that was activated for emergencies.

Add2Net

Datacenter Technician• July 2008 - June 2009

Provided hardware maintenance and upkeep of 800+ physical servers used for website hosting.

Gained experience working with many different versions of Linux, both Debian and Redhat flavors.

Performed physical location migration. Stood up a new datacenter and moved all servers, switches, and related hardware.

PlayLV Gaming

IT Tech I• December 2006 - May 2008

Worked in a very small team and provided IT support for 800+ users.

Imaged and deployed new computers, assisted users with device migrations.

Implemented WSUS server and related endpoint policies and scripts to help secure IT environment.

Stood up virtual servers to minimize physical hardware footprint in datacenter.

Terminated network ethernet lines, punched down new cables at panels, keystone jacks, and crimped RJ45.

Worked with rest of team and assisted with setting up new technology in all areas of the casino, such as slot machines and hotel front desk.